Where do you deliver?
My Fitness Diary offers delivery across South Africa.
Delivery
How delivery works.
What product will be delivered?
You are ordering the printed spiral-bound 90-day fitness diary. It is a physical product that will be delivered to the address supplied at checkout.
What should I check before placing my order?
Check your name, delivery address, phone number and email address before placing the order. Incorrect details can delay delivery or make support harder.
What happens after I order?
After checkout, your order details are used to process the purchase and arrange delivery of the printed diary. Keep your confirmation email in case you need to contact support.
What if there is a delivery problem?
Contact support with your order email, order number if available, delivery address and a clear explanation of the issue. The more detail you include, the easier it is to check the order.
Returns
If something is wrong.
What if my diary arrives damaged?
Contact support as soon as possible with your order details and clear photos of the damage, including the diary and packaging if relevant.
Can I return the diary if I change my mind?
For online orders, return rights may apply under South African ecommerce law. If you want to cancel or return an order, contact support within 7 days of receiving the diary so the request can be reviewed.
Can I return a used diary?
Because this is a printed diary that is written in by hand, returns may depend on the condition of the product. Do not write in, damage or alter the diary if you plan to request a return.
Who pays return delivery?
If a return is requested because you changed your mind, you may be responsible for the direct cost of returning the diary. If the item arrived damaged or the issue was caused by fulfilment, contact support so the situation can be checked.
Should I send the diary back immediately?
Contact support before sending anything back. Wait for return instructions so the order can be identified and handled correctly.
What information should I include?
Include your name, order email, order number if available, photos if the item is damaged, and a clear description of the issue.
Support
Need help before ordering?
Where do I ask a delivery or returns question?
Use the contact page for delivery questions, returns questions, order support and product questions: Contact My Fitness Diary.
Can I see what is inside before ordering?
Yes. The shop page shows the cover, page previews and physical diary details: View the diary pages.
Where can I read product questions?
Read the full FAQ for answers about the printed diary, what is inside, app and ebook plans, workout tracking, food tracking and support: My Fitness Diary FAQ.